Its popularity and worldwide reach make social media a valuable communications tool for the University to use to advance its brand and engage in conversation with stakeholders. By using consistent language and graphics, we can integrate WSU’s voice across the entire social media spectrum, which will build understanding and support for the University’s mission.
A system of avatars, or badges, has been created for campus units to use to identify themselves in social media spheres. Choose the graphic that best represents your office or department affiliation with WSU. Using the badges ensures that the university’s official voice is clearly identified and represented in social media conversations.
WSU has established a presence on most social media platforms. You can find a list of many of the participating units in the social media directory.
Tell the truth and be authentic
Let your audience know you represent the university. They can feel deceived if you don’t.
Nothing frustrates viewers more than visiting an account with outdated information. Consider having multiple administrators for an account or using tools such as HootSuite to schedule posts in advance.
Don’t forget that the primary purpose of social media is for people to connect with WSU and with each other. You’re doing your job if you foster those connections. Don’t think of social networks merely as a mechanism for delivering information about the University.
Disagree with others respectfully
Responding to questions and comments respectfully and authentically builds relationships and credibility.
Use Students for Social Networking
Use trusted students to do your social networking, when appropriate. Students offer the benefit of an authentic voice when communicating with certain audiences, such as prospective students.
Delete SPAM as necessary to maintain the integrity of your account. Caution is advisable in deleting content, though, as it can be seen as a form of censorship. One possible approach: Delete any posts not related to the University, but keep everything else, even it you don’t particularly like the content of some posts.
Know your audience
Social media such as Twitter and Facebook are casual in nature. People go there to connect and share personal, witty, and sometimes tongue-in-cheek comments about a variety of topics. Knowing that, use those platforms for informal interactions with your visitors. In addition, some social media platforms, such as Facebook, provide you with access to the demographics of your audience. Providing content that appeals to your primary audience will ensure repeat visitors.
Consider using a variety of media
Social media users are drawn to photos and videos, and it’s easy to post content of that nature.
WSU social media policy
The University’s social media policy governs employees’ use of social media on the job. The policy allows and encourages staff to contribute and post appropriate content about WSU and their work on social media channels during the workday, but notes that posts should be consistent with the nature of the employee’s official business or be approved by the employee’s direct supervisor.